Next, go to the registry and find this entry: You will need an old-school analog input device like a pencil for that step (I know, so 20th century ). You cannot copy and paste from that screen to the clipboard so you will need to carefully write down the Class ID. That pulls up a window where you can see the Class ID. ![]() You can find that by going to Tools, Manage Add-Ons, selecting the offending add-on (you might have to use the "Show All Add-ons" to see it), right click it, then choose More Information. My problem was that IE11 was not automatically loading the PDF Reader module even though I had it enabled so I had to start by finding the Class ID of the add-on. The other issue, more rare, is that the reader module is not loading in IE.
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